Our main aim is to give all of our customers a great experience when we come to your property. We want to make sure that we leave you with a fresh and clean home. To do that – we ask our customers to do some small things for us that make a massive difference.
1. A space for us to park
There’s a lot of products and equipment that we need to give your home a proper clean. If possible, we would really appreciate a spot close to your home, so it makes bringing everything in quick and easy.
If it’s a bit of a struggle to park around where you live, please let us know the closest and most convenient spot before we come to your property. This will make the day much easier and will ensure that we can get straight on with cleaning!
2. Moving furniture out of the room to be cleaned
We do ask if you could move as many items of furniture out of the room that we will be cleaning. These items include large furniture such as sofas as well as smaller items like tables, lamps and plants. Moving as much as you can means that we can access all areas of the room and get to where we need to go.
Our insurance does not cover us to handle your furniture or move them. This means that if we were to accidently damage one of your items, we would not be covered for it. As well as this, the last thing we want to happen is for us to cause any accidental damage to your possessions – we just want to leave you with a fresh and clean room!
If you cannot remove items of furniture from the room we will be cleaning, we will do our best to clean around them. Unfortunately, we cannot move items to clean underneath them as this is also something our insurance does not allow us to do. We will do our best to clean any sections of carpet that we can easily get to.
3. Hoovering prior to our visit
Our team would really appreciate it if you could hoover the areas to be cleaned prior to our visit. This means that once we get into your home, we can get straight into deep cleaning without having to worry about loose dirt or crumbs anywhere!
Your cooperation by doing these small things ensures that we can do a better job for you once we get into your property. If you have any questions or trouble with what we have listed above, please give us a call and we will help the best that we can.
Our prices are based on standard room sizes and may change if your room is bigger or smaller than this. When you book an appointment with us, we will ask you for the measurements of the room we will be cleaning. This will help us determine how much it will cost. In some cases, pricing may be confirmed on arrival to the property if the measurements that have been given to us are incorrect or inaccurate.
After we leave your property, we hope you will be satisfied with the clean we have provided. However, accidents do happen and it’s best to be protected. If you accidently spill something on your carpets or upholstery items that we have previously cleaned, our stain protection formula ensures that it will be much easier to get out. This is because it forms a barrier which stops the spillage getting deep into the fabric. Please speak to us when booking your appointment if you would like this added on.
What payment methods do you accept?
Due to Covid-19, we do ask if you could pay by credit or debit cards. However, we will accept cash if you would prefer this.
Another option of payment that we offer is bank transfer. Due to processing time, we advise that you send your payment 2 days before your appointment with us. This means that the payment will be with us by the time we are at your property. If you would like to pay via bank transfer, please let us know of this when booking your appointment.
If you have any other questions regarding our services, please don’t hesitate to give our team a call. They will be happy to answer any questions you may have and book you in for an appointment if needed.